Manufacturing Issues
If your item arrives with a manufacturing defect or an error in the product you received, you can get a full refund once we've verified the issue.
SANTAHOODS CUSTOMER CARE
Returns & Refunds
Holiday shopping should feel simple. If something goes wrong with your SantaHoods order, we're here to help make it right.
30DAYS
30-Day Money-Back Guarantee
For an issue with a delivered order, contact us within 30 days of delivery. Refunds apply to verified issues described below.
HERE'S HOW WE CAN HELP
We're here when you need us.
Find out what is covered and how to get support.
Shipping Damage or Lost Orders
If your order is damaged during shipping or confirmed lost in transit, we offer a full refund for the affected item(s) once the issue has been verified.
How to Request Help
For a delivered order, contact us within 30 days of delivery. If your package never arrives, please contact us after the estimated delivery window has passed. Include your order number, a short description of the issue, and photos when applicable. We'll review your request and explain the next steps.
contact@santahoods.comOther Return Requests
Have a question about sizing, personal preference, or another return issue? Contact us within 30 days of delivery. Our team will explain the available options and any return requirements before you send anything back.
Getting Your Refund
Once your refund is approved, we'll send it back to your original payment method. The time it takes to appear in your account depends on your bank or payment provider.